All call center customer service agents are not created equal. Some of them have traits that easily transition into the work they do, while others need to learn how to better serve their customers. In either case, it always important to offer training and have a universal way that agents handled issues with customers. There […]
4 Valuable Customer Service Traits for Call Center Agents Read More »
Sometimes we have to change the way we promote our business. This will ensure that you stay relevant, continuing to find new clients and staying ahead of your competition. Here are a few easy promotion strategies to think about for 2019. Rely on Content Not Social Media Social media changes things for your business.
There are several easy ways to set yourself up for success when it is time to turn that lead into a conversion. Know Your Customer This may seem easy, but without this step you are really just throwing a dart at your lead and hoping it converts. One of the biggest misconceptions is that
A new year brings fresh ideas and a new outlook on our lives. The way we do business is no different. There are always ways that we can improve and be more efficient. Call centers can use some of these helpful ideas to allow themselves a smooth transition in 2019. Limitless Technology This
When the calendar switches to 2019, people will promise to make changes and improve their lives. Many businesses will likely do the same. Google will attempt to do the same with changes that will be centered around tech improvements and mobile advancements. Make sure you stay up to date with the latest SEO trends
It can be hard to predict exactly what may happen with a business or an entire industry but it is smart to project how they may change in the future. Call centers are unique in the fact that they can change quickly thanks to the influx in technology. As the year comes to an
Finding fresh leads can even be more difficult than closing them. There are several easy ways to get your business more new leads that will allow you to spend more time on closing and then serving them. Website Call to Actions You can have the best call to action in the world, but it
An online business that utilizes SEO is one that will put itself in the best position to succeed against their competition. The basics are always the best place to start when explaining and selling SEO services to brand new potential clients. Here are just a few areas that are simple enough for first-time potential
The future is uncertain from one day to the next. That doesn’t mean we can’t plan. Call center businesses need to assess data and information that might better assist them in predicting what may happen in the future. This will allow them to understand their clients and improve business. There are several areas that
4 Areas That Will Change the Future of Call Centers Read More »
Generating SEO leads is a tough and endless process. It is something that a business always has to account for if they want to continue to grow and see success. Here we offer a few tips to help you continuously find and attract more SEO leads. Assemble a Strategy This is pretty easy. If you
