Know how to manage customer conflicts with your SEO leads
If you’ve ever owned a business, at some point you’ve likely gotten it: the explosive customer whose first attempt at resolving an issue starts with, “I will sue you!” or “I will reverse the charge on my credit card!” Customer conflict is the worst. Unfortunately, it’s all too common for individuals to deal with conflict or a miscommunication, by making threats. For any business owner who has been on the receiving end of this, then perhaps this can be considered therapeutic… yes, we feel your pain.
Let us help guide any business owner that may be thinking of crossing this “professional courtesy boundary.” Trust us, you don’t want to go down the road because once you do, there’s no going back.
Support and service.
Not to toot our own horns, but we feel we have the best support and service of any lead generation firm in the business. And we want our clients to be able to say the same about the service they provide to their accounts. We are “real people,” we are flexible with our clients, and always reasonable and professional. If there is “karma” in the business world, we want to earn the good kind! If you strive to provide the best service possible to your customers, you will provide the least amount of room for complaints.
Mistakes happen.
That being said, sometimes people make mistakes, us included. Yes, we said it, we aren’t always perfect. And sometimes, there is just miscommunication. If you’re perfect and have never done anything wrong, this might come as a shock. If you’re remotely similar to the rest of the world’s population, you get where we’re coming from.
Communication now!
These “perfect” individuals rarely provide time for a response or rebuttal, before making illogical or unreasonable threats. The assumption is, “because I’m upset, everyone in the entire company better drop what they’re doing and respond to me now.” This is most common with inexperienced, emotional, and reactive business owners or managers who respond to conflict by quickly becoming heated. The truth is it takes time for your complaint to make it to the individuals that have the authority or responsibility to respond.
Big trouble in little business.
Don’t sweat the small stuff (and you know what they say about most stuff being small stuff). However, in certain situations, an intense reaction is understandable. But it usually does not justify any threats, foul language or unprofessional communication. Is the conflict going to put you out of business? If not, then it’s best to remain calm and deal with the issue step-by-step.
Final thoughts
Let’s face it. It’s frustrating, when dealing with any product or service, if there is a problem or question with which you need assistance. We all deal with issues like this in life, in a variety of settings. In the end we always realize that it’s best to be patient, wait your turn (where possible), and give your fellow human beings the benefit of the doubt.
Let Web Leads help
At this point, you can probably tell that, we at Web Leads are not just in the business of selling SEO, web design or call center leads, we’re extremely involved in our clients’ businesses. We want to help your business reach its fullest potential by providing a reputable and honest service that will positively affect your sales. We won’t provide you with “cheap labor leads.” We only deal in quality because our clients deserve only the best. But enough about us, experience the results for yourself.
