There are many different call center lead generation services out there. They gather and send call center leads using different types of strategies that serve different purposes. One of the best choices your call center business can make is to sign up for real time leads. When a potential customer searches the internet for a […]
New call center managers or agents can always use helpful tips when it comes to interacting with customers. For a new call center business, understanding how critical that first interaction is can mean the difference between failure and success. Agents are oftentimes the first and only contact point, therefore are considered the face of the
If you are a sales rep or in a position where you are hiring and training reps, you need qualified talent. Sales reps today are asked to perform at extremely high levels and need competencies in selling, presentation, negotiations and closing. Knowing some of the challenges that you or your team might face will
