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Commonalities of Call Center Leads

Commonalities of Call Center Leads

Are you frustrated and having problems, closing on quality call center leads? Before you decide to give up, it might be important to understand commonalities with leads that are coming to you. With some helpful information and action-oriented tips, you will be able to manage your leads more effectively and get the kind of results […]

Why Buy Aged Call Center Leads

Why Buy Aged Call Center Leads

What are aged call center leads? Aged call center leads are generated using the same method as regular online leads that have the same interest in call center services. The only difference is that they were not sold the moment they were generated. An increasing number of call center managers are discovering that a great […]

Closing and Retaining Your Call Center Leads

Closing and Retaining Your Call Center Leads

With a great plan closing and retaining call center leads can happen on first contact. With the right core message, call center professionals can convert leads into customers without any second guessing. Providing customers with the goals your call center intends to provide will build a solid foundation for action in both in customer-facing and […]

Use Urgency To Convert Call Center Leads

Use Urgency To Convert Call Center Leads

Increasing conversions on your call center leads can be done in a tactful way by creating a sense of urgency. Through phone conversation and email correspondence, you can add urgency through time limits, one-time pricing, and added value. Running a call center means you probably already know that people don’t like to be pushed or […]

The Best Way to Get Leads from Call Centers

The Best Way to Get Leads from Call Centers

You may think of call centers as those annoying people who call your phone at inopportune times or ignore you when you reach out with a legitimate question or concern. It doesn’t have to be like that! A well run and organized call center is essential to great customer service and in finding leads to […]

The Future of Call Centers

The Future of Call Centers

  It can be hard to predict exactly what may happen with a business or an entire industry but it is smart to project how they may change in the future. Call centers are unique in the fact that they can change quickly thanks to the influx in technology. As the year comes to an […]

Will Google Duplex Destroy Call Centers?

Will Google Duplex Destroy Call Centers?

Call centers, are they at risk? You might think that the demand for real-time human-assisted help is primarily a result of insufficient self-service tools. That’s where you’re wrong, my friend. Incorporating a new form of self-service can be exciting, but it usually doesn’t shift the balance between self-service and human-assisted service. Below we discuss Google […]

3 Areas Call Centers Can Improve

3 Areas Call Centers Can Improve

The expression “the customer is always right,” is old, but still rings true. Call center professionals might be the most in tune with the customer. After all, their entire job is centered around the customer. They must do everything they can to ensure satisfaction from the customer. That being said, there are always ways to […]