Do you have a step-by-step plan for contacting leads about your call center services? Training your sales team or staff that will be making initial contact with new leads is critical. With a plan in place, you will be able to help your team close on leads at a successful rate.
What knowledge or skills do your employees or sale staffs have to best perform their jobs? Is there any weakness in your current sales plan that can be improved through training? Be as specific as possible in identifying the training needs of your staff. The more information you can supply them with the better results you will get.
Is there idle time when leads are not coming in? Identify all chunks of time that could be used for sales training. Designate certain hours of the day to include sales training for your staff. On-going training and a fresh sales plan will provide you with continuous success.
Evaluate your training. Are you the best expert in training sales people? If you run a call center selling may not be your strongest point. Take advantage of your call center leads by getting expert help so that your staff is armed with a plan that really works.
Of course, even if your attempts are a raging success, you will continue to evolve by coming up with new ways to close on your leads and continuously grow your business.