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All call center customer service agents are not created equal. Some of them have traits that easily transition into the work they do, while others need to learn how to better serve their customers. In either case, it always important to offer training and have a universal way that agents handled issues with customers. There […]
A new year brings fresh ideas and a new outlook on our lives. The way we do business is no different. There are always ways that we can improve and be more efficient. Call centers can use some of these helpful ideas to allow themselves a smooth transition in 2019. Limitless Technology This […]
It can be hard to predict exactly what may happen with a business or an entire industry but it is smart to project how they may change in the future. Call centers are unique in the fact that they can change quickly thanks to the influx in technology. As the year comes to an […]
The future is uncertain from one day to the next. That doesn’t mean we can’t plan. Call center businesses need to assess data and information that might better assist them in predicting what may happen in the future. This will allow them to understand their clients and improve business. There are several areas that […]
The number of calls a call center receives each day can be stressful, and upset and demanding customers can make it even more difficult. Sometimes the best thing to do is take a step back and assess what is working and what needs improvement. There are several strategies that can be used to allow your […]
Leads drive each and every business. Companies spend a lot of time and money on how they can better understand potential customers. Call center professionals encounter a diverse range of customers and it can be difficult to understand all of their wants and needs. The best way to understand how to handle potential customers […]