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Will Google Duplex Destroy Call Centers?

Will Google Duplex Destroy Call Centers?

Call centers, are they at risk? You might think that the demand for real-time human-assisted help is primarily a result of insufficient self-service tools. That’s where you’re wrong, my friend. Incorporating a new form of self-service can be exciting, but it usually doesn’t shift the balance between self-service and human-assisted service. Below we discuss Google […]

Perfecting SEO Lead Nurturing

Perfecting SEO Lead Nurturing

With lead generation, sometimes closing the sale isn’t the most important part of the process. When selling SEO leads, there’s some nurturing that also needs to go into it. According to CommonPlaces.com, “Now that you have some leads, all of which are at various stages of the buying process, what can you do to increase […]

3 Areas Call Centers Can Improve

3 Areas Call Centers Can Improve

The expression “the customer is always right,” is old, but still rings true. Call center professionals might be the most in tune with the customer. After all, their entire job is centered around the customer. They must do everything they can to ensure satisfaction from the customer. That being said, there are always ways to […]